Shipping and Returns

King & Foxcroft – Shipping and returns
Last Updated: October 2024

Delivery and Shipment

At King & Foxcroft we make use of reputable courier services for local door to door deliveries. 

Once your order has been processed, you will receive a tracking number and email updates on your delivery. 

Shipment Costs

Local (Cape Town): R80

All other Provinces: R90

Estimate Shipping Timelines (once order has been processed):

Western Cape: +- 2 working days

Gauteng: +- 2 to 3 working days

All other Provinces: +- 3 to 4 working days

Outlying areas: +- 4 to 5 working days

Refunds and Returns Policy

At King & Foxcroft, we strive to ensure you are satisfied with your purchase. If you are not completely happy with your items, we’re here to help.

Returns

Due to the nature of our sleep range and to ensure strict hygiene policies are followed, we cannot allow the return of a used sleep mask, pillowcase or hair turban. Our policy therefore lasts 10 days from the date of purchase, if item has not been used. If 10 days have passed, unfortunately, we can no longer offer a refund or exchange. To be eligible for a return:

• Items must be unused, in the same condition as received, and in the original packaging.
• Note: Due to hygiene reasons, no used sleep essentials may be returned.

To process your return, please provide a receipt or proof of purchase.

Refunds

Once we receive and inspect your returned item, you will be notified via email. We will inform you whether your refund is approved or rejected. If approved, your refund will be processed, and the credit will be automatically applied to your original payment method within a few business days.

Sale Items

Only regular-priced items are eligible for refunds. Sale or discounted items cannot be refunded.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, please email us at hello@kingandfoxcroft.com and we will send you details of where to ship your item to.

Shipping

You will be responsible for covering your return shipping costs, which are non-refundable. If your return is accepted and a refund is issued, the return shipping cost will be deducted from your refund.

Shipping times for exchanged products may vary depending on your location.

Contact Us
For any questions or concerns about these Terms and Conditions, please contact us at:

Email: hello@kingandfoxcroft.com
Phone: 079 529 3610
Address: Noordhoek, Cape Town, South Africa